The AT&T Wireless Guys...
2 min read
[@968]
Erik's Pulse has been published.
[@849]
The AT&T Wireless Guys…
So, yesterday afternoon I went back to the AT&T Wireless store to try to get a newer SIM card for my new 6630.
Of course the store is now a Cingular Wireless store.
Walked in, got the usual ho's and ha's. Let the guys fondle the phone, while I explained my situation.
"Not a problem."
Except they no longer have "blue" SIM cards in the store, everything is Cingular now.
Solution? Call 611. So I did, and as usual got bounced around to one clueless person after another.
Back in the store.
"I can't get anywhere with 611, can you guys call them?"
And they did. Got bounced around too.
"You want a bluetooth SIM?"
"No, a blue SIM card, the same as the one for the 6620…"
The Cingular sales and tech support people know nothing about AT&T Wireless.
After an hour on the phone, we finally reach someone willing to put a little bit of effort into it. They still don't get it, making all kind of weird requests.
"What's the phone IMEI?"
"What's the phone ESN?"
Brandon, the store employee handling the call, almost goes ballistic.
"There's no ESN on foreign GSM phones…"
"Okay, fine. I'll just grab one from another phone…"
Meanwhile, Tommy, another store employee, heard from the store manager that there are a few used/returned "blue" SIM cards in the back. He found a couple of them, and we proceed to see if they work in my phone. The first one doesn't. The second one does. Tommy is going to try to attach my phone number to it. He does, and SUCCESS, it works.
Brandon hangs up the phone.
"Thanks, we figured out a way in about 30 seconds."
That's what I call service, spending 2 hours with a customer, going way beyond the call of duty. So, please, if you're in the Seattle area and are looking for AT&T/Cingular service go talk to Brandon or Tommy, they deserve your business.
Erik's Pulse has been published.
[@849]The AT&T Wireless Guys…
So, yesterday afternoon I went back to the AT&T Wireless store to try to get a newer SIM card for my new 6630.
Of course the store is now a Cingular Wireless store.
Walked in, got the usual ho's and ha's. Let the guys fondle the phone, while I explained my situation.
"Not a problem."
Except they no longer have "blue" SIM cards in the store, everything is Cingular now.
Solution? Call 611. So I did, and as usual got bounced around to one clueless person after another.
Back in the store.
"I can't get anywhere with 611, can you guys call them?"
And they did. Got bounced around too.
"You want a bluetooth SIM?"
"No, a blue SIM card, the same as the one for the 6620…"
The Cingular sales and tech support people know nothing about AT&T Wireless.
After an hour on the phone, we finally reach someone willing to put a little bit of effort into it. They still don't get it, making all kind of weird requests.
"What's the phone IMEI?"
"What's the phone ESN?"
Brandon, the store employee handling the call, almost goes ballistic.
"There's no ESN on foreign GSM phones…"
"Okay, fine. I'll just grab one from another phone…"
Meanwhile, Tommy, another store employee, heard from the store manager that there are a few used/returned "blue" SIM cards in the back. He found a couple of them, and we proceed to see if they work in my phone. The first one doesn't. The second one does. Tommy is going to try to attach my phone number to it. He does, and SUCCESS, it works.
Brandon hangs up the phone.
"Thanks, we figured out a way in about 30 seconds."
That's what I call service, spending 2 hours with a customer, going way beyond the call of duty. So, please, if you're in the Seattle area and are looking for AT&T/Cingular service go talk to Brandon or Tommy, they deserve your business.