Erik's Weblog 2.0

April 25, 2008 +1 more...

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Nuance PDF Converter 5

Couple days ago I installed PDF Converter Pro 5 from Nuance. They called me last week to offer me a deal, since I already own OmniPage and PaperPort.

Everything went fine until I actually tried to launch the PDF Converter application. I was presented with your typical Vista's Application as stopped working dialog, which also pointed to a brief html crash report about the app trying to write to non existing memory.

I browsed their website to try to find a solution. Nothing relevant. I figured I'd just email tech support with a copy of the crash report. To my surprise, you have pay to get tech support. Well...You do get one free incident. No free option to send crash reports, etc.

They only option left was to email Customer Service about it. They told me very nicely that they couldn't do anything for me. Not even forward my report to the tech support department.

I have no problems reporting and tracking bugs for companies, but I am not paying or using up a 'free' incident to do so. They are limits to my stupidity.

Needless to say Nuance lost me as a customer. Now they are stuck with issuing a refund, and if they won't, amex will be more than happy to.

Comments

Jim Willeke

Apr 26, 2008 at 02:51

I had the same type of issue and I agree.
They are selling a DEAD End product with no support option.
They do not even have a community for PDF Converter Pro.

Nuance Sukcs.
-jim

Gary D. User

May 26, 2008 at 17:59

I bought Converter 5 from the marketing phone call as an upgrade of Convert 4 (which was great but a little slow to load).  When I install and run it on Vista it takes over my machine when I run Outlook 2003, using 60% of my cpu cycles continuously.  I had to uninstall it.  My 30 days are up so too late for a refund and no help, not even a knwoledge base that is relevant.  I am very dissappointed with Nuance.

Isidoor Bornstein

Jun 18, 2008 at 11:12

I received an e-mail offering Converter 5 for a reduced price.  I was thinking of purchasing it until I read these comments.  Based on what appears to be a unanimous opinion, I shall pass.

mbviews

Mar 8, 2009 at 08:41

My entire PC has crashed over this. First I noticed some weird error message trying to open a Microsoft Word file after installing PDF Creator. So I restarted the computer. It has never started back up. I half blame Nuance and half blame Vista. Nuance has worked PERFECTLY for me on XP. I have had more than my share of problems installing software on Vista. I am not sure about Nuance, but actually Microsoft has basically lost my future business. They released Vista and it was NOT ready. Period. Vista has so many routine compatibility issues.

Observer

Mar 15, 2009 at 03:35

Nuance PDF converter CRASHES WINDOWS VISTA when printing from MICROSOFT INTERNET EXPLORER.
The software is being sold at major retailers and should be recalled and taken off the shelves all money refunded.
CAUSES A BLUE SCREEN IN VISTA.
NOT A VISTA Problem. Never bluescreened vista before this software.
NOT COOL.
THEY KNOW ITS BUGGY AND DON'T PATCH IT.
Dont buy this software EVER.

PDF Pro user

Apr 12, 2010 at 02:15

how come there's no point release for PDF Pro? I thought nuance will release an update for PDF pro to fixed the bugs and problems?

Where's the solution they promised? its been 3months now but i have'nt heard any from them.. Nuance is the worst company ever! Selling dead products like Paperport and Omnipage?

Whats with the false advertisment..

Nuance Sucks!!

Ed Bolton

May 9, 2010 at 16:55

My days of buying from Nunace are over as well.  They sold me PDF Pro v5 just before the release of v6.  It didn't play well with Vista. I have better ways to spend my software budget.

richard

Nov 19, 2010 at 22:09

PDF Converter Pro is a 5-in-1 PDF utility, which integrates all functions of the newest versions of AnyBizSoft PDF to Word Converter, PDF to Excel Converter, PDF to PowerPoint Converter, PDF to Text Converter and PDF to HTML Converter.

With this PDF Converter, you can easily edit PDF files in fully-formatted Word documents, or reorganize PDF tables in accurate Excel spreadsheets, or present PDF contents to the public in dynamic PowerPoint presentations, or publish PDF contents on the web.

morseyara

Aug 21, 2014 at 23:55

PDFConverterOCR can convert any scanned PDF into editable and well-formatted Word, Text, PowerPoint, Excel, Rtfd, ePub, HTML, keynote, Pages, etc. and create editable text files from image-only PDFs. With Up to 49 languages supported for text recognition, it is the most handy and convenient OCR PDF tool for everyone: home users, business users at work, and educational institutions.

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