Erik's Weblog 2.0

May 25, 2006

[@260]

Verizon VoiceWing: Sucks!

Last week I decided to switch my landline to Verizon's VoiceWing VoIP service. Since I already use Verizon for DSL and phone, I figured it would be a smooth transition, and it was.

The service was activated immediately; my phone number was ported in a few days, and we've really been enjoying it for a couple days.

Except that this morning I received an email indicating my service had been suspended. I called them right away and was told they could not provide E-911 service at my location. Why they allowed me to switch to VoiceWing in the first place is still a big mystery.

So here I am, left with no phone. The landline has already been deactivated. I'm so glad I use Skype as my business number.

I just switched to Vonage, unfortunately it'll take 20 days or so for my phone number to transfer, but they are able to provide me with E-911. Go figure.

Comments

Jim

Jun 2, 2006 at 06:36

I'm having the exact same problem.  I've had the service for 3 weeks and now, after my landline number has just been ported over, the service has been suspended for a snafu on Voicewing's end.  While they're trying to figure things out I get no credit for lost service and no guarantee that the service will be restored anytime soon.  Very frustrating!

jan

Jun 7, 2006 at 14:40

I was verizon user before  and I have international long distance plan with them. After I saw that they slammed me all these charges, I called them and deactivate the service I switched to Yahoo Voip. Customer service from Verizon is terrible and lots of hidden charges. I will never go back to Verizon.

Verizon sucker

Dec 15, 2007 at 12:52

Signed up for Verizon in June 2007.  Service stopped working correctly a few weeks ago (no incoming calls).  Tech support had me reset the adapter, then it stopped working entirely.  Spent two weeks trying to get someone in support to help me debug, but was not successful.  The just kept asking me to reset/reboot everything, and check my router, etc.  I'm 99% certain it was a problem on their end, but could never engage with anyone who had a clue to even discuss the possibilities.  They have the worst tech support of any service I've used (that actually answers the phone).  Totally clueless.  It's amazing the Verizon puts its brand on such a poor quality offering.  Turns out its not even delivered by Verizon, but a third party wholesale VoIP provider called DeltaThree.  Check out their financials on Yahoo!  :)

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