Erik's Weblog 2.0

April 25, 2008

[@082]

Nuance PDF Converter 5

Couple days ago I installed PDF Converter Pro 5 from Nuance. They called me last week to offer me a deal, since I already own OmniPage and PaperPort.

Everything went fine until I actually tried to launch the PDF Converter application. I was presented with your typical Vista's Application as stopped working dialog, which also pointed to a brief html crash report about the app trying to write to non existing memory.

I browsed their website to try to find a solution. Nothing relevant. I figured I'd just email tech support with a copy of the crash report. To my surprise, you have pay to get tech support. Well...You do get one free incident. No free option to send crash reports, etc.

They only option left was to email Customer Service about it. They told me very nicely that they couldn't do anything for me. Not even forward my report to the tech support department.

I have no problems reporting and tracking bugs for companies, but I am not paying or using up a 'free' incident to do so. They are limits to my stupidity.

Needless to say Nuance lost me as a customer. Now they are stuck with issuing a refund, and if they won't, amex will be more than happy to.